Frequently Asked Questions
Everything you need to know about shopping with Steel Mill Gifts.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental United States. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day return policy on all unused and unopened items. If you are not completely satisfied with your purchase, please contact our support team to initiate a return or exchange.
Do you offer international shipping?
Currently, Steel Mill Gifts ships to addresses within the United States and Canada. We are working on expanding our shipping capabilities to more international destinations soon.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I include a personalized gift message with my order?
Yes! During the checkout process, you will have the option to add a custom gift message which we will include on a packing slip without pricing details.
How can I track my package?
Once your order has shipped, you will receive an email confirmation containing a tracking link. You can also log into your account on our website to view your order history and status.